What's your response time for Wilson's Mills emergencies?+
For active leaks or storm damage, we prioritize Wilson's Mills calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Wilson's Mills.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Roof Repair in NC, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Wilson's Mills customers say this cuts weeks off their claim process.
How many days will a reroof take at my Wilson's Mills home?+
Most residential replacements in Wilson's Mills take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Wilson's Mills crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Wilson's Mills with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Wilson's Mills or do you cover nearby towns?+
Beyond Wilson's Mills, our crews regularly service the surrounding Wilson's Mills, NC area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
