What's your response time for Wilson's Mills emergencies?+
For active leaks or storm damage, we prioritize Wilson's Mills calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Wilson's Mills.
Will I get a written estimate before you begin?+
We give every Wilson's Mills customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Wilson's Mills, NC?+
Yes — Big Toms Roofing is fully licensed to perform Roof Installation in NC, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Wilson's Mills, NC and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Wilson's Mills?+
Yes, we perform pre-purchase and pre-listing inspections throughout Wilson's Mills with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Wilson's Mills too?+
We serve Wilson's Mills and the surrounding communities throughout Wilson's Mills, NC — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
